Our Services
Grolleau Services
GROLLEAU provides you with a range of services designed to accompany you throughout your project. As true partners, our technical and sales teams remain by your side to bring your projects to life.
Commissioning / Installation
After installing your product on-site, we ensure that your product has been installed according to your recommendations and complies with the standards in force. Our team of specialists take care of the software configuration and communication with your back-office solution.
- Factory configuration (plug & run)
- On-site installation assistance/mobility
- Delivery
- Power supply set-up on site
- Equipment and network configuration
- Remote factory acceptance testing (alarm and scenario testing)
- Remote commissioning
Integration of products into your monitoring portal
In liaison with your process operator, we integrate your products into your monitoring portal (back-office solutions) by ensuring their perfect compatibility for optimal monitoring of your infrastructure.
- Cabinet access control management
- Remote opening
- Real-time supervision of your equipment
- Real-time access to data
- Real-time alerts in case of malfunctions
- Data / information collection
- Energy consumption management and optimisation
Maintenance contract
Because the operational maintenance of your product is essential for you and your activity, Grolleau proposes servicing your product by certified technicians who perform safety checks to detect any malfunction or wear defects.
In order to guarantee a high level of availability of your equipment, we check your infrastructure at regular intervals (at least once a year) and perform annual maintenance of products on-site.
- Interventions performed by experts trained in maintaining your product.
- Checkpoints to maintain your product’s quality.
- Provision of a detailed intervention report.
- Facilitated and optimised maintenance for your teams.
Note that a maintenance contract can be taken out at any time during the life of your project.
Extended guarantee
The initial warranty period for your infrastructure can be extended (adjustable in duration with full preventive maintenance support).
Evolutions of your infrastructure
We regularly offer upgrades for your products so that they benefit from the latest existing technologies.
Training your teams
Training of professionals in commissioning as well as preventive and corrective maintenance.
After-Sales Service
Our after-sales team is not only at your disposal for any technical questions and in event of a malfunction of your product, but also to improve your solutions.
Online Documentation
Our technical teams provide, in real-time and via our secure “technical library” web portal, all the technical documentation for our products (2D and 3D plans, exploded drawings, electrical diagrams, BIM models), to simplify your research in case of need.
Spare parts
Our online store is open 24/7 with a range of spare parts, accessories, and maintenance products for your products. Our commitment is to find the appropriate part in record time and deliver it immediately so as not to delay your projects.
